Description
Description
- Contessa Genius 2016
- Contessa Genius 2017
- Contessa Genius Plus 2017
- Contessa Spark 2016
- E-Contessa Genius Plus 2017
- E-Genius 2016
- E-Genius 700 Plus 2017
- E-Genius 900 2017
- E-Genius Plus 2016
- E-Genius/Contessa E-Genius 2018
- E-Spark 2014
- E-Spark 2015
- E-Spark 2016
- Genius 700 2013
- Genius 700 2014
- Genius 700 2015
- Genius 700 2016
- Genius 700/900 2017
- Genius 900 2013
- Genius 900 2014
- Genius 900 2015
- Genius 900 2016
- Genius LT 2014
- Genius LT 2015
- Genius LT 2016
- Genius LT 2017
- Genius LT Plus 2016
- Genius Plus 2016
- Genius Plus 2017
- Spark 26" 2012
- Spark 700 2014
- Spark 700 2015
- Spark 700 2016
- Spark 900 2013
- Spark 900 2014
- Spark 900 2015
- Spark 900 2016
Specifications
Specifications
Delivery
Delivery
Delivery Costs:
- North Island Urban - $10
- North Island Rural - $15
- South Island Urban - $12
- South Island Rural - $18.50
- For Bulky/Heavy Items a $30 fee will be added.
We know there's nothing more exciting than your online order arriving on your doorstep as quickly as possible which is why we try our very best to process all orders on the day they are placed!
We focus on keeping our product prices as low as possible rather than building shipping costs into the price and then offering "free" shipping on everything. These fees are not about making money but simply recouping the shipping costs particularly for larger items.
NZ Islands Courier Charges:
If you order with us and live on a NZ Island like Waiheke and Great Barrier etc our customer care team will contact you immediately to discuss freight charges/options.
We focus on keeping our product prices as low as possible rather than building shipping costs into the price and then offering "free" shipping on everything. We therefore pay the courier fees ourselves however the fees to the Island communities have become so exorbitant we can't cover all of those costs and will discuss options.
Bulky Items:
Additional charges may also apply to bulky order that measure outside the normal courier package parameters. Our friendly customer care team will contact you right away if this is the case.
Processing Times:
All orders are processed during weekday business hours (9 am – 5 pm Monday to Friday.) Orders made on weekends and public holidays will be processed the next business day.
While we try to have most products in our store and warehouse at all times if the product is not in stock we will order from our New Zealand-based suppliers. We will contact you to advise you of this and inform you of any delivery delays.
Track and trace:
We work with NZ Post for delivery. Once your package has left our building and been scanned on board by the courier you will receive an automated email from us with your track and trace details so you can follow its progress.
Please note: queries for missing/lost items must be completed within 14 days of despatch and queries for damaged items within 7 days of delivery. If you do not lodge a query with us within these time frames, we will be unable to make a claim with our courier.
